Q1. Can I request a quote for a manufacturer’s product that isn’t listed on your website?
A. Yes, of course. Even if a manufacturer isn’t listed, we can source it through our extensive network. Please feel free to contact us.

Q2. Can you find replacement parts for old components even if I don’t know the exact model number or specifications?
A. Yes, we can help. If you can send us photos, drawings, or detailed specifications, we will propose the best matching replacement.

Q3. How long does it take to receive a quotation?
A. This depends on the manufacturer. On our side, we always aim to respond to you as quickly as possible.

Q4. Is there a minimum order quantity (MOQ)?
A. This varies by manufacturer and product. Please contact us, and we will confirm and get back to you.

Q5. Can I order a sample only?
A. This varies by manufacturer and product, so please feel free to contact us to discuss your needs.

Q6. How long is a quotation valid?
A. Quotations are normally valid for 30 days from the date of issue.

Q7. I’d like to request quotes for multiple manufacturers or part numbers, but the CONTACT form doesn’t have enough space. What should I do?
A. In that case, please email us directly at npsjapan@nps21.com. You can attach a list of part numbers or specifications, and we will review and respond accordingly.

Q8. Can I pay by credit card?
A. Yes, credit card payment is available via PayPal.

Q9. Can I pay in USD?
A. We normally request payment in JPY, but please feel free to contact us to discuss your preferred currency.

Q10. What happens after payment is completed, up to shipment?
A. Once your payment is confirmed, we will arrange procurement of the product. When the product arrives, we will notify you so that you can prepare to receive it.

Q11. What is the typical lead time?
A. Lead time varies depending on stock availability and the manufacturer. We will confirm the exact delivery schedule when providing your quotation.

Q12. Can I choose between air and sea freight?
A. Yes, we can arrange either air or sea freight depending on your needs. Please feel free to contact us to discuss the best option.

Q13. Which international courier services do you use?
A. We work with major couriers such as FedEx, DHL Express, UPS, and EMS, and will recommend the best option depending on your shipment. If you already have an account with a specific courier, we are also happy to use that at your request.

Q14. Which Incoterms do you support?
A. We support major Incoterms such as EXW, FOB, and CIF. Please contact us for details when requesting a quotation.

Q15. Can you provide export documents such as invoices, packing lists, and certificates of origin?
A. Certificates of origin, inspection certificates, and similar documents are available at an additional cost, depending on the manufacturer. Please contact us for details when requesting a quotation.

Q16. Can you accommodate urgent/expedited delivery requests?
A. We will do our best to accommodate your request. Please let us know at the time of inquiry if you need an expedited delivery.

Q17. Can you provide quality certificates or mill sheets (inspection certificates) for products?
A. This depends on the manufacturer. Please contact us for details when requesting a quotation.

Q18. What happens if a product is defective or there is an issue after delivery?
A. In the unlikely event of a defect, we will work closely with the manufacturer to investigate and resolve the issue promptly and in good faith.

Q19. Do you also handle products made outside of Japan?
A. We specialize in exporting Japanese-made products, but please feel free to contact us to discuss your specific needs.

Q20. Can you work with first-time customers?
A. Absolutely. We work with many first-time customers, so please feel free to reach out with confidence.